7. Claims (Defects)
Remember to always notify Hissmekano of the return needs in advance!
If a product purchased by a business customer proves defective, the customer may make a claim. Claims must always be pre-notified and approved in writing by Hissmekano.
The claim must state the customer’s:
Contact details
Hissmekano order or invoice number
and reason for the claim.
Defects must be reported within 5 working days of receipt of the goods.
Claims are accepted only for defects for which Hissmekano is responsible, such as incorrect delivery or manufacturing faults. Hissmekano provides no warranty beyond the manufacturer’s applicable warranty or the warranty stated in the product description. Liability for defects is limited to 12 months from the delivery date.
Unless otherwise agreed, the product must be returned to Hissmekano. The customer is responsible for proper packaging and for the product during transport until it has been received and inspected by Hissmekano. Returns must always be sent directly to the specified warehouse address; deliveries to pick-up points are not accepted.
The product must be in the same condition as delivered. All returned products are inspected and will not be accepted if used, incomplete or handled negligently. Hissmekano is not liable for indirect or consequential damages, such as loss of profit or business opportunities, arising from a defective or delayed product.